Returns

Returns Policy

In accordance with the Consumer Protection (Distance Selling) Regulations 2000, you have seven working days starting from the day after receipt to notify us of your intention to cancel the contract with us (ie if you wish to return the goods that you ordered from us). A working day means Monday to Friday not including bank or public holidays. You will receive a full refund of the price paid.

You must return the goods to us immediately in the same condition in which you received them and at your own risk. You have a legal obligation to take reasonable care of the goods while they are in your possession.

Please send an email to info@hopscotchshoeboutique.co.uk.

If you cancel the contract in accordance with this provision we will process a full refund as soon as possible and in any event within 14 days. This will not include postage costs. Please note that we do not pay for return postage.

Replacement goods must be ordered by placing a new order.

All goods, including any gift with purchase, must be returned to us unworn and in their original packaging, complete with all labels.

Without prejudice to your statutory rights.

If you think that your goods are faulty please return them to us at the address shown below. In the first instance please contact us by email or call us. We recommend that you get proof of postage from the Post Office when you return the goods.  The goods are your responsibility whilst in transit to us.

On receipt of the goods and after inspection of the goods we will either:

• accept the return and refund the price of the goods plus postage, or
• if the items are found not to be faulty, return them to you at your cost

Please note that goods will not be deemed faulty if the fault is not a result of manufacture, but has instead been caused by wear and tear or misuse. For the purposes of this procedure, goods that have been worn for more than three months will be considered by us to have undergone normal wear and tear (based on industry standards).

Returns can be made within 7 days of your order

Returned goods should be wrapped with sufficient outer packaging so as to protect the original manufactures box. Post the package at a Royal Mail Post Office, making sure you ask for a ‘proof of posting’ receipt. You will remain responsible for the condition and security of the goods until they are received by us at our premises. We cannot be held liable for goods lost or damaged in transit

Please return all products to:-

107A Walton Rd,
Molesey, East Molesey
KT8 0DR, UK

TEL.020 8941 6718

If you have any complaints or comments please contact us by emailing info@hopscotchshoeboutique.co.uk